Effective date: 21 August 2026
Our commitment to your privacy
Clockwork IT Ltd is committed to protecting your privacy. Whenever we ask you to provide information that identifies you, it will only be used in accordance with this policy and in compliance with UK data protection law.
How we use and protect your data
This policy explains how Clockwork IT Ltd collects, uses and protects information you provide when using this website – primarily through forms you submit, and through cookies set by your browser.
What we collect, and why
With your knowledge and consent, we may collect:
- Contact details – name, email address, phone number
- Enquiry or order information – anything you provide when making an enquiry
We use this information for:
- Internal record keeping
- Improving our products and services
- Sending occasional emails about new products or offers you might find interesting – only where you’ve opted in via a tick box on our forms
Your security
We maintain appropriate physical, electronic and managerial procedures to safeguard the information we collect and prevent unauthorised access or disclosure.
Cookies
A cookie is a small file placed on your device to help us understand how our website is used. We use Google Analytics cookies to see which pages are visited, so we can improve the site – this data is used only for statistical analysis.
Some cookies used solely for statistical purposes, or to remember your website preferences, may be used without requesting your consent, where permitted under current UK law. Where this applies, we will always give you clear information about the cookie’s purpose and a simple, free way to opt out. Cookies used for any other purpose – including sharing data with third parties – will only be set with your consent.
You can manage or decline cookies at any time through your browser settings. Declining some cookies may affect how parts of this website function.
Links to other websites
This website may link to other websites of interest. Once you leave our site via such a link, we have no control over, and are not responsible for, the privacy practices of that site. Please check the privacy policy of any site you visit.
Mobile app location data
Our mobile application(s) may request access to your device’s location (foreground and background) to support features such as job-site mapping, site-visit verification, and route tracking (for example, gritting routes).
What we collect: your device’s location (latitude/longitude) and movement data while using relevant features, timestamped and linked to the associated job record.
Why we collect it: to display job sites accurately, verify you’re at the correct location for a job, and support accurate dispatching and site-based workflows.
How we use it: solely to deliver these app features and improve operational accuracy. We do not sell your location data to third parties. Where location data is linked to you or a specific job, it’s treated as personal data under this policy.
Your choices: you can grant or decline location permission at any time via your device settings. Declining may limit some app features (e.g. site-map display, location verification). If you believe your location data has been collected in error, or want it erased, contact us using the details below.
We retain location data only as long as necessary for the purpose it was collected, or as required by law or contract, after which it is securely deleted.
Legal basis for processing
Clockwork IT Ltd processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as updated by the Data (Use and Access) Act 2025, acting as either a data controller or data processor as appropriate.
Your rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Request erasure of your personal data
- Restrict processing of your personal data
- Data portability
- Object to processing of your personal data
- Rights related to automated decision-making and profiling
Complaints
If you’re unhappy with how we’ve handled your personal data, you can complain to us directly at support@clockworkit.co.uk, and we will investigate and respond. You also have the right to complain to the Information Commissioner’s Office (ICO) at any time at ico.org.uk.
Contact
Questions about this policy or our data practices: support@clockworkit.co.uk
Changes to this policy
We may update this policy from time to time. Please check this page periodically. This policy is effective from 21 August 2026.