The challenge

Having benefitted from using a CRM system for a number of years, the Senior Management team at Ductbusters recognized their need for change.

Given that their rapid business growth and continued expansion of services, this required a fresh look at systems that had the flexibility that they needed. They also knew that they needed to engage the services of a software company that could respond quickly and efficiently to their dynamic environment.

After a considered and lengthy search process, they identified our software as their preferred choice.

Ongoing benefits

In the short time that Ductbusters have adopted our software the business has continued to grow and develop. Additional services have been brought on board, as anticipated, and the system further developed to encompass these new processes.

Changes in industry standard auditing procedures required an immediate amendment to specific processes and forms. By adding the ability to hand draw a schematic drawing and the rework of an existing form/certificate meant that Ductbusters quickly met their compliance measures with flying colours.